Patient Care Representative Program

Patient Care Representatives (PCRs) collaborate with healthcare providers to enhance care quality. The PCR will have the opportunity to coordinate care for diverse patient populations while addressing their physical and psychological needs. Scheduling follow-up appointments, screening/monitoring patients using questionnaires regarding mental health or other conditions, coaching patients as they prepare for screening procedures, and providing reminders for their pre-visit lab tests constitute proactive patient outreach.

PCRs maintain records, statistics, and databases associated with regional and local program objectives and regulatory requirements. Patient Care Representatives, under the direction of and in collaboration with other healthcare professionals, assist patients in identifying and utilizing resources that enhance the quality of care.

Program Objectives

• Develop strong communication skills for effective patient interaction.
• Gain a thorough understanding of healthcare protocols and procedures.
• Learn to manage patient information with confidentiality and care.
• Enhance problem-solving skills to address patient concerns efficiently.
• Foster empathy and professionalism in all patient interactions.

Curriculum Overview

• Introduction to Patient Care and Healthcare Systems
• Effective Communication Skills in Healthcare
• Understanding Medical Terminology and Documentation
• Patient Privacy and Confidentiality
• Problem Solving and Conflict Resolution
• Technology Use in Patient Care
• Hands-On Training and Simulations
• Final Assessment and Certification Preparation

Join us in this engaging program to start your journey towards becoming a compassionate and competent Patient Care Representative. We are excited to support you every step of the way!

Potential Career Opportunities

• Patient Care Coordinator
• Medical Office Assistant
• Patient Access Representative
• Medical Receptionist
• Health Information Technician
• Patient Services Specialist
• Medical Billing Specialist
• Healthcare Administrative Assistant
• Patient Liaison

Skills you will gain

• Conflict Resolution
• Customer Service
• Medical Terminology
• Multitasking
• Problem Solving
• Time Management
• Patient Communication
• Healthcare Documentation
• Electronic Health Records
• Patient Scheduling